OUR GUARANTEES

EXCHANGE AND RETURN OF GOODS

How can I exchange or return the goods?

Exchange and return of goods purchased at the pet store “Luppy” is carried out only in accordance with the “Law on Consumer Protection”.

You can do this within 14 days from the date of purchase.

Pay attention! Only those goods that have not been used and have no traces of use are subject to exchange or return: scratches, chips, etc., the goods are fully stocked and the integrity of the packaging is not violated. Please contact Luppi Pet Store within 14 (fourteen) days from the day after delivery of the order and request the legal rights to exchange the goods or refund the amount spent. Our support team will quickly resolve the issue and offer a replacement or refund.

Requirements for returning the goods:

The packaging and product type were not damaged, all tags and labels are in place;
the product was not in use: no traces of use, scratches, chips, abrasions, etc .;
the goods ordered by you are subject to return and exchange;
the goods are folded in the same way as when received;

International buyers!

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.

If damaged please take photos of the parcel in the exact same condition it arrived at you in and email them back to us. We may require the items back, so please keep them until you hear back from us. If we do require the items we will organize for a courier to come and collect them at no extra charge. If you are unable to provide proof of damage we may be unable to refund or resend.

Which goods cannot be returned?

  • if modes not according to the instruction or parameters of work of the equipment or its components (frequencies, tension, etc.) were used
    defects are caused by the use of consumables that do not meet the requirements of operation;
    damage caused by foreign objects, substances, liquids or insects getting inside the product;
    the product has severe mechanical and / or electrical damage resulting from any actions of the buyer or third parties;
    the equipment is damaged due to natural disasters, fires, floods, earthquakes, household and other factors of situations that do not depend on the seller;
    the products have been repaired by unauthorized persons

How to issue a return / exchange?

Email us at [email protected] with the subject “Exchange and return”

indicate the order number and telephone number for feedback (if it differs from the one specified in the order), in addition, if possible, attach a photo with a detailed description of the situation.

We will contact you within 24 hours of receiving the application!

or

Contact the operator by phone:

(098) 371 3882