PUBLIC OFFER AGREEMENT
For ordering, purchasing, and delivery of goods
This Agreement is an official and public offer by the Seller to conclude a purchase and sale agreement for goods presented on the website Loopyvet.com. In accordance with Article 633 of the Civil Code of Ukraine, this Agreement is public and its terms are identical for all buyers, regardless of their legal status (individual, legal entity, or sole proprietor). By concluding this Agreement, the Buyer fully accepts the procedure for placing an order, paying for the goods, receiving the goods, returning the goods, liability for bad faith orders, and all other terms specified in the Agreement. The Agreement is considered concluded upon the Buyer clicking the “Confirm Order” button on the checkout page in the “Cart” section and receiving confirmation from the Seller by email.
1. Definitions
1.1. Public Offer (hereinafter – the “Offer”) — a public proposal by the Seller addressed to an indefinite number of persons to conclude a remote purchase and sale agreement (the “Agreement”) under the terms set forth herein.
1.2. Goods or Services — the subject of the transaction selected by the Buyer on the website and placed in the cart, or already purchased from the Seller remotely.
1.3. Online Store — the Seller’s website at www.loopyvet.com, created to conclude retail or wholesale sales agreements based on the Buyer’s review of the Seller’s product descriptions via the Internet.
1.4. Buyer — a legally capable individual over 18 years old, or a legal entity/sole proprietor, who receives information from the Seller and places orders for goods displayed on the website for non-commercial purposes.
1.5. Seller 1 — Sole Proprietor Nika Serhiivna Stepanova (Tax ID 3136616446), registered and operating under Ukrainian law, located at: Ukraine, 01032, Kyiv, Tarasa Shevchenka Blvd, building 44, apartment 6.
Seller 2 — Sole Proprietor Balahura Nina Volodimirivna (Tax ID 2466915944), registered and operating under Ukrainian law, located at: Ukraine, 02081, Kyiv, Prichalna str, building 12, apartment 286.
2. Subject of the Agreement
2.1. The Seller undertakes to transfer ownership of the Goods to the Buyer, and the Buyer agrees to pay for and accept the Goods under the terms of this Agreement.
2.2. The Agreement is deemed accepted (i.e., the offer is accepted) upon the Buyer completing the order form on the website and receiving confirmation from the Seller electronically. At the Buyer’s request, the Agreement may be formalized in writing.
3. Order Placement
3.1. The Buyer independently places an order via the website cart or by email/phone, as listed in the contacts section.
3.2. The Seller may refuse to fulfill the order if the provided Buyer information is incomplete or appears invalid.
3.3. The Buyer agrees to provide the following required information:
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Full name;
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Delivery address (if delivery is selected);
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Contact phone number;
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Tax ID (for legal entities or sole proprietors).
3.4. Product name, quantity, SKU, and price are indicated in the Buyer’s cart.
3.5. If either party needs additional information, it may request it from the other. Failure to provide such info releases the Seller from liability regarding service quality.
3.6. If the order is placed via phone/email, the Buyer still agrees to provide all required data.
3.7. Acceptance of this Offer is confirmed by entering data into the website registration/order form or via operator, which is then saved in the Seller’s database.
3.8. The Buyer is responsible for the accuracy of the submitted information.
3.9. By placing the order, the Buyer confirms that:
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They fully understand and accept the terms of this Offer;
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They consent to the collection, processing, and transfer of personal data as required to fulfill the Agreement and issue related documents. This includes consent to disclose data to third parties involved in fulfilling the order.
4. Price and Delivery of Goods
4.1. Product and service prices are determined by the Seller and listed on the Online Store website. All prices are in Ukrainian hryvnia (UAH) and exclusive of VAT. Prices can be displayed in Euro.
4.2. Prices may be changed unilaterally by the Seller depending on market conditions. However, the price of an item already paid in full by the Buyer cannot be changed retroactively.
4.3. The listed price does not include the cost of delivery. Delivery fees are paid by the Buyer directly to the selected delivery service (carrier) based on their current rates.
4.4. Delivery to the Buyer’s address is not included in the product price.
4.5. An approximate delivery cost may be provided by the Seller upon request via email or when placing the order with an operator.
4.6. The Buyer’s payment obligation is fulfilled once funds are received by the Seller.
4.7. Payments must be made using the methods listed in the “Payment and Delivery” section of the Online Store.
4.8. Upon delivery, the Buyer must inspect the goods in the presence of the delivery representative to verify name, quantity, completeness, and expiration date.
4.9. By signing the receipt/order/delivery waybill, the Buyer confirms they have no claims regarding quantity, appearance, or completeness of the goods.
4.10. Ownership and risk of accidental loss or damage pass to the Buyer upon receipt of the Goods or upon handover to the selected delivery service.
5. Rights and Obligations of the Parties
5.1. Seller’s Obligations:
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Deliver the Goods in accordance with the terms of this Agreement and the Buyer’s order.
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Not disclose private Buyer information to third parties, except as required by law or to fulfill the order.
5.2. Seller’s Rights:
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Change this Agreement and prices unilaterally by publishing updates on the website. Changes take effect upon publication.
5.3. Buyer’s Obligations:
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Familiarize themselves with the Agreement and pricing before purchase.
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Provide accurate data to allow fulfillment and delivery of the order.
6. Return Policy
6.1. The Buyer may return non-food goods of proper quality within 14 days if the product does not suit them (shape, size, color, etc.), provided it hasn’t been used, and its commercial condition, packaging, seals, and receipt are preserved. The Cabinet of Ministers of Ukraine approves the list of goods not subject to return.
6.2. Refunds for returned goods of proper quality are made within 30 calendar days of receipt by the Seller, provided all conditions in clause 6.1 are met.
6.3. Refunds are made by bank transfer to the Buyer’s account.
6.4. Return shipping is at the Buyer’s expense and is not reimbursed by the Seller.
6.5. If defects are found during the warranty period, the Buyer may claim remedies per the Law of Ukraine “On Consumer Rights Protection.” For free repair claims, the repair period starts when the Seller receives and gains access to the goods.
6.6. Claims will be considered only if the Buyer provides legally required documents. The Seller is not responsible for damage caused by misuse, third-party actions, or force majeure after delivery.
6.7. The Buyer may not return goods of proper quality that have custom, individual characteristics requested by the Buyer.
6.8. Returns must be sent to the address listed in the “Contacts” section of the website.
7. Liability
7.1. The Seller is not liable for damage caused by improper installation, use, or storage of goods.
7.2. The Seller is not liable for late or failed order execution due to false or incomplete Buyer information.
7.3. Both parties are liable under Ukrainian law and the terms of this Agreement.
7.4. The Parties are released from liability for failure to fulfill obligations due to force majeure (war, natural disasters, etc.). The affected Party must promptly notify the other.
8. Confidentiality and Data Protection
8.1. By registering or placing an order, the Buyer consents to the processing and transfer of their personal data without time limitation, as per the Law of Ukraine “On Personal Data Protection”.
8.2. The Seller must not disclose the Buyer’s data, except to contractors fulfilling the order or when required by law.
8.3. The Buyer is responsible for keeping their personal data accurate. The Seller is not liable for issues arising from outdated or incorrect data.
9. Miscellaneous
9.1. This Agreement is governed by the laws of Ukraine.
9.2. Disputes shall be resolved through negotiation. If unresolved, disputes may be submitted to the competent court in Ukraine.
9.3. The Seller may amend this Agreement unilaterally (see clause 5.2.1) or bilaterally with the Buyer as allowed by law.
SELLER’S DETAILS
- Sole Proprietor: Nika Serhiivna Stepanova
Tax ID: 3136616446
Address: Ukraine, 01032, Kyiv, Tarasa Shevchenka Blvd, building 44, apartment 6
- Sole Proprietor Balahura Nina Volodimirivna
Tax ID: 2466915944
Address: Ukraine, 02081, Kyiv, Prichalna str, building 12, apartment 286.